AI Receptionist Platform

1. Introduction

ReceptionistAI ("we", "our", or "us") operates the website at myreceptionist.co and provides AI-powered receptionist services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, and authentication credentials when you create an account.
Business Information: Business name, phone number, operating hours, and service details you provide during setup.
Call Data: Phone call recordings, transcripts, caller information, and appointment details processed by the AI receptionist.
Calendar Data: When you connect your Google Calendar, we access your calendar events and availability to schedule appointments. We only read and create events — we do not modify or delete your existing events without your explicit action.
Usage Data: How you interact with our service, including pages visited, features used, and performance metrics.
Payment Information: Billing details processed securely through Stripe. We do not store your full credit card number.

3. Google Calendar Integration

When you connect your Google Calendar to ReceptionistAI, we request access to the following Google API scopes:

Google Calendar (read/write): To check your availability and create appointment events when callers book through the AI receptionist.
Google Calendar Events: To create, read, and manage appointment events on your behalf.
Email Address: To identify your Google account and display which account is connected.

We store your Google OAuth tokens securely and encrypted. Your tokens are never shared with third parties. You can disconnect your Google Calendar at any time from the Dashboard, which will revoke our access and delete your stored tokens.

ReceptionistAI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. How We Use Your Information

To provide and maintain our AI receptionist service
To schedule appointments on your Google Calendar when callers book through our system
To check your calendar availability before confirming appointment times
To send you notifications about calls, appointments, and leads
To process your subscription payments
To improve our AI models and service quality
To provide customer support

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party services that help us operate (e.g., Stripe for payments, Vapi/Twilio for voice, Google for calendar).
Legal Requirements: When required by law or to protect our rights.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted storage of OAuth tokens, secure HTTPS connections, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active. When you delete your account or disconnect an integration, we delete the associated data within 30 days. Call recordings and transcripts are retained according to your plan settings.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data and account
Disconnect third-party integrations at any time
Export your data
Opt out of non-essential communications

9. Contact Us

If you have questions about this Privacy Policy, please contact us at: [email protected]